Terms of Service

1. Acceptance of Terms

By creating an account or using ship. by Covantra (the "Service"), you agree to be bound by these Terms of Service on behalf of yourself and, if applicable, the organization you represent ("you" or "Customer"). These Terms form a binding agreement between you and Covantra Ltd. ("Covantra," "we," or "us"), a company incorporated under the laws of British Columbia, Canada.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

ship. by Covantra is a multi-carrier shipping platform that allows businesses to compare carrier rates, purchase shipping labels, track shipments, and access carrier APIs. Covantra is a technology provider and is not itself a carrier or freight broker. All shipments are subject to the terms and tariffs of the individual carrier you select.

3. Account Registration

You must provide accurate and complete information when registering. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@covantra.com if you suspect unauthorized access. Accounts must represent a genuine business entity; personal accounts used for commercial-volume shipping are not permitted.

4. Fees and Payment

4.1 Standard Accounts (Our Rates)

When you ship using our pre-negotiated carrier rates, the platform is free to use. Our margin is already built into the rate displayed — there are no separate platform fees on top of what you see.

4.2 Bring Your Own Carrier (BYOC) Accounts

If you connect your own carrier account credentials, a per-label fee applies each time a label is purchased. The current per-label fee is published on the ship. by Covantra website. Covantra reserves the right to update this fee with 30 days' written notice to your account email.

4.3 Receiver and Third-Party Billing

When a shipment is billed to the recipient ("receiver billing") or to a third-party account rather than your Covantra account, Covantra does not collect a freight margin on that shipment. A per-label service fee may apply to labels processed under receiver or third-party billing arrangements. Accounts with frequent or high-volume use of these billing methods may be subject to a recurring service fee or required to transition to a BYOC arrangement. Applicable fees will be communicated to you in writing before they take effect.

4.4 Payment Methods

We accept the following payment methods:

• Credit card: Charged immediately at the time of label purchase.
• Prepaid balance: Labels are deducted from a balance you load in advance.
• Post-pickup net terms: Available to customers with a signed commercial agreement. Invoices are issued after carrier pickup, payable in accordance with the agreed net terms.

4.5 Carrier Adjustment Charges

Carriers may bill additional charges after a shipment is collected — for example, if the declared weight or dimensions differ from those the carrier measures at their facility. These adjustment charges will be passed through to you. Covantra will dispute adjustments on your behalf where there is a reasonable basis to do so, but you are ultimately responsible for any charges we are unable to recover from the carrier.

5. Label Purchases and Voids

Once a label is purchased and transmitted to the carrier, the purchase is subject to the carrier's void and refund policy. If you request a void, we will submit the request to the carrier on your behalf. Refunds are issued subject to carrier approval and are typically processed within 2–4 weeks of carrier confirmation. Covantra does not guarantee a refund on any label purchase.

6. Prohibited Shipments

You may not use the Service to ship:

• Dangerous goods or hazardous materials as defined under the Transportation of Dangerous Goods Act (Canada), IATA Dangerous Goods Regulations, or applicable IMDG regulations, unless explicitly authorized in writing by Covantra.
• Any item prohibited under the selected carrier's tariff or terms of service.
• Goods destined for parties or countries subject to Canadian or United States sanctions, including restrictions under the Special Economic Measures Act, the Export and Import Permits Act (Canada), or OFAC regulations.
• Counterfeit goods, stolen property, or items that infringe on any third party's intellectual property rights.
• Perishable goods, frozen or refrigerated items, live animals, biological specimens, or any goods requiring temperature-controlled transit, unless the selected carrier's service explicitly supports such shipments and you comply with all applicable carrier and regulatory requirements.

Covantra reserves the right to refuse, cancel, or void any shipment that violates this section without liability, and to recover any resulting costs from you.

7. API Use

Access to the ship. by Covantra API is subject to rate limits published in our developer documentation. Automated or high-volume use that degrades service quality for other customers is prohibited. Covantra reserves the right to suspend API access without notice if abuse is detected.

8. Intellectual Property

All rights, title, and interest in and to the Service, including its software, design, and content, belong to Covantra Ltd. or its licensors. Nothing in these Terms grants you a license to use Covantra's trademarks, trade names, or logos.

9. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranty of any kind. Covantra expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Covantra does not warrant that the service will be uninterrupted or error-free. Carrier rates, transit times, and delivery estimates are provided by third-party carriers and Covantra makes no representations as to their accuracy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Covantra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of the service. Covantra's total cumulative liability for any claims arising under these Terms shall not exceed the amounts you paid to Covantra in the twelve (12) months immediately preceding the claim.

11. Termination and Data Retention

Either party may terminate this agreement at any time. Upon termination, your access to the Service will be deactivated. Covantra will retain your account data and shipment records for seven (7) years following account closure as required for financial record-keeping under applicable Canadian law. After the retention period, personal information will be securely deleted.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict of law principles. Disputes that cannot be resolved informally shall be submitted to binding arbitration in Vancouver, British Columbia under the Arbitration Act (British Columbia). Notwithstanding the foregoing, either party may bring an action in the courts of British Columbia for claims exceeding $35,000 CAD or for injunctive or other equitable relief.

13. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via the email address on your account. Continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

14. Contact

Questions about these Terms may be directed to hello@covantra.com or by mail to Covantra Ltd., British Columbia, Canada.